What our Customers say...


James Renford at SERVPRO made an extremely difficult situation much more manageable. My mother experiencing a devastating fire at her apartment complex was not only a loss of her personal belongings, but took a huge emotional toll. James was compassionate, kind, and helpful. He carefully listened and gave us easy steps to follow for the SERVPRO process. His communication was thorough. He promptly followed up on every single question we sent his way. More so, he genuinely appeared to care about my mother and her well-being. We are so thankful for James and his team supporting us through the fire recovery.

Great service provided by Joe and Chris !

Michelle and Robin were awesome ! Thank you so much!

The team of young ladies were the best . 

They make sure they move everything and raise anything they can so it dries.

I greatly appreciate the women who came out . It was important to have another set of eyes to look at the project.

Everyone was friendly, worked with our schedule and thorough !

Would definitely recommend. 

I would like to thank Reanna and the rest of the team for the cleaning that they did after moms "accident".  The floors and rugs look great and smell so fresh and sanitized.  You treated mom as if she was your own mom. I appreciate your promptness and your prices were very reasonable.  I will recommend you to my family and friends and I will definitely call on you again.   A special thanks to the crew on the job : Chris and Joe Great job !

Very Quick and Efficient !

Staff was extremely courteous, professional and polite !

I had SERVPRO clean my basement after several years of neglect and 2 bad cats and I am thrilled with the results!! Robin and Michele did excellent, quick work.  The basement looks as though it's brand new and it even smells fresh and clean. The team was highly professional and I would 100% recommended them

We wanted to let you all know how grateful we are for your quick response when our water lines broke.  Thank you for your dedication in coming back every day .

The girls did a great job . Carpets are nice and clean. It smells so fresh in here!

Moving back to North Buffalo after 20 years has been a challenge, including having a leaky, musty basement. Called SERVPRO and Len gave me excellent and immediate attention!! Absolutely the best! I would recommend highly and felt the customer service was excellent and the integrity second to none!! I found a wonderful company and will call in the future if any other needs arise. Thank you!

I had to use their services again due to some broken frozen pipes. Michelle and Robin did an excellent job. Company is very accommodating!!

This company is awesome!! Very professional owner and staff. Highly recommend

The best team around ! Great services. Highly Recommended

Today Robin and Michelle came to our house to clean our sectional and chairs, THEY DID AN AMAZING JOB! Everything looks brand new. They were both very professional and worked so efficiently! We will definitely request them for any other cleaning tasks! 5 stars ladies

I would definitely recommend SERVPRO. Len was easy to work with. Steve & Chris were very thorough & professional. I cannot remember the two girls names but they were prompt, courteous & fast when they came to check the progress of the dryout. Len came himself to pick up the last machines and asked a lot of questions to be sure I was happy with their services.

Great people and great service! 

The crew was very efficient ! They did a great job with the air duct cleaning at my home.

Very Satisfied . Thank you 

Robin and Michelle in particular were very thorough and also pleasant on the job !

I'm a property owner with several properties in WNY. I have used SERVPRO for over 8 years and have had great success, whether it's been a major cleanup with 2 inches of standing water in an apartment or our regular carpet cleanings. The carpets always smell and look great. I highly recommend them. 

I had to enlist the services of SERVPRO after my sump pump stopped working and the majority of my finished basement flooded. My carpet was soaked, boxes soaked, so much ruined and the smell was horrible. For two days I tried to clean it myself, but it did seem to get much better, you could feel the moisture in the air. SERVPRO came in and examined the situation and made us feel confident they would be able to help without having to completely gut the basement. After a few days of running several very large fans and a dehumidifier everything dried out just like they said. Everyone from this location was very nice and extremely helpful. I am very happy we decided to go with them!!

Excellent Team ! Very thorough! Explained the whole process to me step by step! 

Wonderful staff and owner !

Great team ! They did a great job! Quick at efficient 

Great Job

Prompt, professional, skilled - Very impressed with their overall work

Just continue to be as polite and agreeable as you have been !

A job nicely done - Thanks SERVPRO

Thanks for your help.  We appreciate it so much.

Excellent, Very Courteous! Thanks so much for making the situation easy for us to handle.    

Very professional Crew.  They were very courteous and knowledgeable.  We would recommend them to anyone.  Thank you again !

Thank you for helping remediate my mold problem . Robin came to my home and she was very knowledgeable and friendly.  We would recommend SERVPRO !

We would like to thank you for the job that you and your staff did ...and did well during this difficult time.  You treated us and the situation with such respect and professionalism . We just want you to know that the way you handled the job and your understanding did not go unnoticed. 

I just wanted to thank you for everything you and your team did for the Riviera Theatre following the flood in the basement.  We greatly appreciate it!

Great service!  

Quick and efficient

Very professional and polite staff

Very fast and courteous crew ! Everything looks great!

Great Service ! It looks great !

The team was knowledgeable and great a-pt their job!

They were very prompt and personable.  They did good work!

Excellent service and staff !

Very professional and helpful

The staff was very courteous !

The guys were great !

Excellent Service and Communication ! Great job. They were prompt and courteous .  Great Staff ! I would highly recommend them !

Thank you for taking care and helping with this matter. 

They did a great job cleaning our bath tub, thank you 

Excellent, fast & professional work done by all involved . We are very happy. 

Fast Cordial Service

SERVPRO cleaned a bathroom that was in terrible shape.  The service was perfect for our needs! Thank you !

Excellent Job ! Thank you

Great job with mold mitigation in my bathroom.  I would recommend SERVPRO to anyone

Just so you know the guys did a FANTASTIC job on the furniture and carpets! They are soooo clean looking.

"Your crew was prompt and professional , yet personal .  They provided excellent  service  to our facility . Your crew exceeded  my expectations . They were very detail oriented ,pleasant and very hard working . They handled a very difficult  situation. The unit looked amazing and smelled  even better.  SERVPRO has  HIGHLY TRAINED PROFESSIONALS ! We will certainly use them again ".


We were very pleased with their responsiveness and promptness.  The workers did a great job cleaning up and there was no residual odor or grit afterwards.  The workers also were very professional and worked diligently to complete their assignments. The supervisor did a great job keeping the process moving to allow us to reopen in a short period of time.

Adam was so nice and professional. You can tell he really loves his job and takes pride in his work.

Excellent Service !

"WIth such an unfortunate situation, Michelle & Robin helped me through by being so wonderful ! "

We will be calling for carpet cleaning very soon !

"We were very pleased with our experience with SERVPRO- Thank You "

"Thank you for getting here so quickly !" The crew was extremely accommodating ."

" Good job drying us out !"

"Great Job"

Great Crew

" Michele always kept us informed of what was happening or what was going to happen. She was a pleasure to have in our home . I was nervous about this whole process and she really took this feeling away ." "Thanks to SERVPRO and especially Michele ."

" Thank you so much Len for coming to take care of the sewer back up " I will most certainly reccomend your company to others having similar problems ."

" From beginning to the end , this was the best company that has ever worked in our home , Thank You !"

" Very Good work ~ Would have them back !"

" Excellent Job...A LIFESAVER !"

Michelle and Robin were awesome!

Very Polite

Great Job

" Just a quick note to say thank you ! Michelle , Robin, and PJ were excellent . Worth every penny!

Noel has an A + rating from the family. " I can't say enough about Noel's great work and manners. I as a mother would be proud to call him my son "

good, fast service

The Crew did a great job !

Very Timely and Professional Very Satisfied . Exceeded Expectations

I was very happy with their service. They did a great job!

Thank you for all your help- I will always recommend your company.

Thank you for a job well done and in an expedite manner.

Crew ( including Len ) was outstanding .

Just wanted to thank you for the wonderful work you did, good job and well done.

"Yesterday , I called and asked you to come and clean my carpet- Your people did - Just wanted to say How well they did.  Very courteous and polite and did a great job. Thank you for your quick service and great price

Professional outfit, - Great people - well trained

Did a good job!

The entire team made this "water event " as painless as possible.  I have only the highest praise the company and the workers who were at my house.

Huge Thank you to SERVPR of Eastern Niagara County! We had a kitten virus that we needed to clean up and they came out immediately to help us and were so kind to donate their service to the kittens! They were so professional and did an amazing job! I'd highly recommend you use them for any of your carpet cleanings, duct cleaning or emergency clean up needs. We are so blessed to have a business like that in our community!